***If you found it necessary/possible to have your dog groomed somewhere else during the shutdown, THERE ARE NO HARD FEELINGS! Please just let us know IF/WHEN you would like to resume your regular grooming frequency. (Text/call/email- the contact info at the bottom.) Let us know if you need to give us an alternate number (because you might be at work- but maybe another family member has flexible access to their cell phone.) Part of our “humanly possible” is maintaining a full schedule without gaps. If you cannot get back to us in that time, we will offer the spot to the next customer and will offer you the next available spot. So, we will give a 2 hour window to hear back from the pre-confirmation text.
We usually have plenty of time to hear back from you, but not when we are trying to make up for 7 (or more) shut-down weeks. Once the shut-down mandate is lifted, Kris will be reaching out with the date we have your appointment penciled in for. RE-SCHEDULING APPOINTMENTS FROM SHUTDOWN TIME (MARCH 17, 2020) : The new procedures will ensure that we will be compliant with the CDC guidelines, but more importantly, do everything in our power to protect the health of our customers, their pets, and our employees. Acceptance/compliance of our new procedures for pickup and check out. A quick turnaround with an answer for pre-confirmations/appointment window confirmations.ģ. Patience, as we attempt to get everybody back on.Ģ. That will require three important things-ġ. In preparation for that, our procedures for scheduling, pickup, and checkout have changed to comply with the CDC guidelines and we need to ensure your cooperation in order to resume grooming your pup.Īs I said above, we want to get everybody rescheduled as soon as humanly possible. Wolf! We will begin to reschedule starting May 15th, taking into consideration dogs that were the first to be cancelled as well as dogs that are prone to matting (triage.) That being said, everybody/every dog is important to us and we will be getting to everybody as soon as humanly possible. We have now been given the “Yellow light” for our region from Gov. COVID 19 UPDATE FOR ALL CURRENT CUSTOMERS
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